Delete your OMS Player account

Option 1 — in the app

Open Settings → Account & data → Delete account & data, and confirm. This is the fastest way and takes effect immediately.

What is deleted and what is kept

Deleted: your account record — the email address, the access code and the device identifier — and your licence. Deleting ends your licence and your usage history. A subscription bought through Google Play or the App Store is cancelled in that store, not by us.

Kept in pseudonymised form: when an account is deleted, the account record is removed within 30 days. Usage counters are re-keyed to a one-way pseudonymous hash and kept, with no fixed time limit, for as long as needed to prevent repeated free trials; a record of when the device was first seen is kept for the same purpose. Pseudonymised data is not anonymous, and we do not call it that. The text of AI-assistant questions and answers is sent to our account service and is pseudonymised on a deletion request. We are working on a time-limited retention schedule and will update this page.

Your playlists, audio, video and artwork are on your device only; removing the app deletes them from that device.

Option 2 — send a request

Fill in the form; it opens an email to our support address from your mail app. We never ask for your password. Write from the email address you signed in with, so we can verify the account is yours.

A deletion request is processed within 30 days (operational deletion of the account record).

Or write directly to support@omsplayer.com